Privacy Policy for Borealis CleanGlide
Borealis CleanGlide is committed to protecting the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, and share information when you interact with our online platform, request our services, or communicate with us.
1. Information We Collect
We collect various types of information to provide and improve our residential and commercial cleaning and moving services.
- Personal Identification Information: This includes information you voluntarily provide when you make a service inquiry, book a service, request a quote, or contact us. Examples include your name, email address, phone number, physical address (for service delivery), and payment information (processed securely via third-party providers).
- Service-Related Information: Details about the services you request, such as cleaning specifications (deep cleaning, post-construction cleanup, office cleaning), moving details (residential moves, commercial relocations, packing/unpacking), junk removal specifics, and storage needs.
- Communication Data: Records of your communications with us, including emails, phone calls, or messages sent via our online platform.
- Technical Data: Information about your device and how you access our website, such as IP address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access this service. This data is collected automatically through cookies and similar technologies.
- Usage Data: Information about how you use our website, pages viewed, time spent on pages, and navigation paths. This helps us understand user behavior and improve our service.
2. How We Use Your Information
We use the information we collect for various purposes related to providing our services and operating our business:
- To provide and manage our services, including scheduling, performing cleaning and moving tasks, and facilitating junk removal and storage solutions.
- To communicate with you regarding your service inquiries, bookings, updates, and customer support.
- To process payments for services rendered (please note we do not store full payment card details; these are handled by secure third-party payment processors).
- To improve our website and services, including understanding user preferences, troubleshooting, and developing new features.
- To send promotional communications about new services or special offers, where you have consented to receive such communications.
- To comply with legal obligations and enforce our terms and conditions.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information in limited circumstances:
- Service Providers: We work with trusted third-party service providers who assist us in operating our business and delivering services, such as payment processors, IT support, and analytics providers. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such transfer and choices you may have regarding your information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Rights
Depending on your location and applicable law (such as GDPR), you may have certain rights regarding your personal data:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
6. Third-Party Links
Our website may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Borealis CleanGlide
2847 Maplewood Drive, Suite 315
Vancouver, British Columbia, V6J 1R9
Canada